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Order, Return & Refund Policy

Order Policy

1. All items in this company is ready stock.

2. The price shown is fixed and non-negotiable.

3. The price shown does not include DELIVERY.

4. Once the orders are placed and payments are made, this will consider as confirmed order. No cancellation will be allowed.


Return Policy

Exchange or replace an item
All orders are checked for defects before shipment. In an unfortunate case which you receive an unsatisfactory item, please contact us at us within 7 days of receipt with your order number, product code, name, address and reason for return/exchange. All other cases will only be eligible for a one-for-one exchange.

What is an unsatisfactory item?

- Product had expired.

- Product with manufacturing defect.

- Wrong product that was not in order.

Please note:

- The item is your responsibility until it is returned us. It must be returned to us in its original condition.

- The cost of returning the item to us is your responsibility.

- The item must be returned to us within 7 days of receipt.

- A manufacturing defect does not include dent box or removable dirt.

- If the defect is found to be inflicted after we have delivered the item, we will not be able to issue a refund.

Note: We strictly do not allow Return/Exchange/Refund for any products under any circumstances.

Customers returning parcels to us must provide proof of postage like tracking number and our address indicated on the returned parcel. It would be better to send via registered mail or courier with tracking number.

Postages incurred for sending the items with issues back to us with be borne by buyer and the items we sent back to buyers after following up on the respective issues will be borne by us, the seller. Simply, buyer pays for the postage and send back the items to us and we pay for the postage and send them the items to them after rectifiying the issues.

We do allow exchange to a new product  which is the same value of the previous product price.

All replacement, exchanges and returned mails once received by us will be sent via normal mail to buyers with POSLAJU or CITYLINK.

We strictly do not offer any cash refund under any circumstances.


Refund policy

All items purchased through BFL Care4U are strictly not refundable. 

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